Our goal is to cater to the overall needs of the airlines we handle and to their clients, aiming to achieve a full and ongoing satisfaction. In order to reach these goals we have established Customer Service Policies in correlation with our corporate structure in order to tailor-made and fit the needs of each of our airlines customers – from check-in to boarding and from greeting of incoming flights to the exit at Hargeisa Airport
Our staff is trained to fulfill any specific requirement of our customer airlines according to their SLA. Our policies combine friendly service with efficiency and professionalism and are an integral part of our company workflow
We provide full scale passenger service to our partners and their passengers from the check-in through ticket sales to searching lost luggage covering both low-cost and traditional airline and passenger demands. Our quick, flexible and proficient staff cares for smooth services of our passengers.
Our Passenger Handling Services Include
Airport Meet & Greet
Baggage identification and onwards tagging
Departure and arrivals support
Airport Lounges
Ticket sales
All gate activities
Lost and Found services
Assistance to passengers with reduced mobility
RAMP SERVICES
In ramp handling, every second counts and we are dedicated to ensure that our customers’ tight schedules are met.
Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.
Our Services in RAMP Handling include
Parking the aircraft
Loading and offloading the aircraft – baggage handling
Passenger and crew transportation
Aircraft towing
A/C cleaning (interior/exterior)
Water and toilet services.
Complete range of auxiliary equipment (GPU, air start, lighting, stairs, etc).
Safety
Our Passenger Handling Services Include
Airport Meet & Greet
Baggage identification and onwards tagging
Departure and arrivals support
Airport Lounges
Ticket sales
All gate activities
Lost and Found services
Assistance to passengers with reduced mobility
Ground Operations
NASHA Operations Department provides extensive, one-stop shop support services with trained personnel and the latest technology such as our own DCS system including computerized communication system.
The intuitive DCS module supports smooth, on-time flight departures from desktop and mobile applications.
Our Services in Ground Operations
Airlines Representation.
Liaison with local airport authorities, obtaining traffic rights, landing permits and time slots.
Load Control & Documentation
Weight & balance, loading/off-loading instructions reports, filing according to IATA, ICAO and airlines requirements.
Flight Operation Services
Load Control and Communications Services
Coordination of aircraft servicing units.
Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, manifest, weather forecast, flight plan etc.)
Load control, weight and balance calculations
Transmission and reception of all operational messages, notification of all related units
Communication and coordination between aircraft and ground services.
Flight Operation Services
Flight permit and airport slot applications.
Preparation and distribution of flight plan to the cabin crew.
Coordination with fuel and aircraft catering companies
Preparation of weather forecasts and navigation information and distribution to the cabin crew.
Cargo Services
Acceptance of export cargo documents.
Physical control and preparation of export cargo.
Monitoring cargo for proper loading to the aircraft.
Custom transactions of export cargo.
Detection of imported cargo and necessary actions follow up.
